{"id":30172,"date":"2026-01-13T10:59:41","date_gmt":"2026-01-13T10:59:41","guid":{"rendered":"https:\/\/businessexcellence.org\/?p=30172"},"modified":"2026-01-13T11:04:50","modified_gmt":"2026-01-13T11:04:50","slug":"unscriptedservice-excellence-in-the-post-digital-era-january-29","status":"publish","type":"post","link":"https:\/\/businessexcellence.org\/unscriptedservice-excellence-in-the-post-digital-era-january-29\/","title":{"rendered":"Unscripted\u2026Service Excellence in the Post-Digital Era &#8211; January 29"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30172\" class=\"elementor elementor-30172\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d697d2e e-flex e-con-boxed e-con e-parent\" data-id=\"d697d2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b35a3bc elementor-widget elementor-widget-image\" data-id=\"b35a3bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"535\" src=\"https:\/\/businessexcellence.org\/wp-content\/uploads\/2026\/01\/Unscripted-Session-12-1024x535.png\" class=\"attachment-large size-large wp-image-30174\" alt=\"\" srcset=\"https:\/\/businessexcellence.org\/wp-content\/uploads\/2026\/01\/Unscripted-Session-12-1024x535.png 1024w, https:\/\/businessexcellence.org\/wp-content\/uploads\/2026\/01\/Unscripted-Session-12-300x157.png 300w, https:\/\/businessexcellence.org\/wp-content\/uploads\/2026\/01\/Unscripted-Session-12-768x401.png 768w, https:\/\/businessexcellence.org\/wp-content\/uploads\/2026\/01\/Unscripted-Session-12.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cecf87 e-flex e-con-boxed e-con e-parent\" data-id=\"3cecf87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345f635 elementor-widget elementor-widget-spacer\" data-id=\"345f635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-387ba0e7 e-flex e-con-boxed e-con e-parent\" data-id=\"387ba0e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-428cbf6e elementor-widget elementor-widget-text-editor\" data-id=\"428cbf6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The topic for the next session of Unscripted&#8230; is\u00a0<em>\u201cService Excellence in the Post-Digital Era\u201d<\/em>.<\/p><p>Join the conversation with John Bourke, President of the Business Excellence Institute, and others as they share their insights and extensive knowledge of Business Excellence by answering your questions on the featured topic. Whether you are new to Business Excellence and curious to learn more, or a seasoned practitioner who would like to address more complex issues, this is a great way to learn and to share knowledge.<\/p><p><strong>Thursday, January 29<\/strong><br \/><strong>15:00 (Dublin) | 10:00 (NYC) | 16:00 (Berlin\/Paris) | 19:00 (Dubai) | 20:30 (Delhi)<\/strong><\/p><p>Register\u00a0<span style=\"text-align: var(--text-align); font-size: 1rem;\"><a href=\"http:\/\/bit.ly\/457ZDuG\">here<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The topic for the next session of Unscripted&#8230; is\u00a0\u201cService Excellence in the Post-Digital Era\u201d. Join the conversation with John Bourke, President of the Business Excellence Institute, and others as they [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":30178,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[90,12,21],"tags":[38,100,99],"class_list":["post-30172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-excellence","category-news","tag-business-excellence","tag-public-sector","tag-public-sector-excellence"],"acf":[],"_links":{"self":[{"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/posts\/30172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/comments?post=30172"}],"version-history":[{"count":5,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/posts\/30172\/revisions"}],"predecessor-version":[{"id":30179,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/posts\/30172\/revisions\/30179"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/media\/30178"}],"wp:attachment":[{"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/media?parent=30172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/categories?post=30172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessexcellence.org\/wp-json\/wp\/v2\/tags?post=30172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}