{"id":21901,"date":"2024-05-07T11:05:31","date_gmt":"2024-05-07T11:05:31","guid":{"rendered":"https:\/\/businessexcellence.org\/?page_id=21901"},"modified":"2026-01-15T10:23:48","modified_gmt":"2026-01-15T10:23:48","slug":"our-team","status":"publish","type":"page","link":"https:\/\/businessexcellence.org\/about\/our-team\/","title":{"rendered":"The BEX Team"},"content":{"rendered":"\t\t
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The BEX Team<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"John<\/div>\n

John Bourke<\/h3>

President<\/p><\/div>\n <\/div>\n

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\"Neal<\/div>\n

Neal Traynor<\/h3>

Chief Operations Officer<\/p><\/div>\n <\/div>\n

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\"Yiannis<\/div>\n

Yiannis Lagos<\/h3>

Chair<\/p><\/div>\n <\/div>\n

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\"Nicola<\/div>\n

Nicola Mullane<\/h3>

Head of Marketing<\/p><\/div>\n <\/div>\n

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\"Maria<\/div>\n

Maria Anna Patatoukou<\/h3>

Operations Manager<\/p><\/div>\n <\/div>\n

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\"Michael<\/div>\n

Michael Gamerl<\/h3>

Chief Community Officer & US Rep<\/p><\/div>\n <\/div>\n

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\"Natalia-Asimina<\/div>\n

Natalia-Asimina Mouka<\/h3>

Operations Manager<\/p><\/div>\n <\/div>\n

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\"Susan<\/div>\n

Susan Murray<\/h3>

Chief Research Officer<\/p><\/div>\n <\/div>\n

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\"Patr\u00edcia<\/div>\n

Patr\u00edcia Carvalho<\/h3>

Business Development<\/p><\/div>\n <\/div>\n

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\"Sergio<\/div>\n

Sergio R\u00edos<\/h3>

Spain Representative<\/p><\/div>\n <\/div>\n

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\"Ingrid<\/div>\n

Ingrid Baecker<\/h3>

Germany Representative<\/p><\/div>\n <\/div>\n

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\"Pavel<\/div>\n

Pavel Hruska<\/h3>

Software Architect<\/p><\/div>\n <\/div>\n

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\"Ronan<\/div>\n

Ronan Traynor<\/h3>

Registrar<\/p><\/div>\n <\/div>\n

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\"Samira<\/div>\n

Samira Fadhlani<\/h3>

Middle East Rep<\/p><\/div>\n <\/div>\n

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\"William<\/div>\n

William Smalley<\/h3>

Canada Representative<\/p><\/div>\n <\/div>\n<\/div>\n\n

×<\/span>

John Bourke<\/h3>

President<\/p>

John is a Senior Business and Transformation Leader with over 30 years\u2019 experience working in 20 countries delivering large-scale strategic change in a range of different industries and corporate cultures. He holds a BSc in Applied Physics, an MSc in Business & Management Research, and an MBA. He is a Lean Six Sigma Black Belt, a European Excellence Assessor, and a Fellow of the Institute.<\/div><\/div><\/div>\n\n
×<\/span>

Neal Traynor<\/h3>

Chief Operations Officer<\/p>

Neal has a background in psychology, operations, and project management. He\u2019s a serial entrepreneur who also has experience working in a family business. He holds a BA in Psychology, is a certified PRINCE2 Project Manager, a Lean Six Sigma Green belt, a Chartered Business Excellence Professional, and a Certified Excellence Assessor.<\/div><\/div><\/div>\n\n
×<\/span>

Yiannis Lagos<\/h3>

Chair<\/p>

Yiannis is a best-selling author and senior business leader with over 30 years of experience in business specialties and workplace excellence. He has worked with governments and corporations globally, contributing to Excellence and developing innovative systems. Yiannis holds a Diploma in Business Administration, a BSc in Computer Science, an MBA. He is a Fellow of the Institute and a European Excellence and P-CMM Assessor.<\/div><\/div><\/div>\n\n
×<\/span>

Nicola Mullane<\/h3>

Head of Marketing<\/p>

Nicola is a marketing specialist with experience working in Europe and the US with high-net-worth individuals in the luxury sector. She holds a BA in Applied Languages (French and Spanish) and an MSc in Digital Marketing Strategy. She is a member of the Marketing Institute Ireland (MII) and is studying to qualify as a Chartered Business Excellence Professional.<\/div><\/div><\/div>\n\n
×<\/span>

Maria Anna Patatoukou<\/h3>

Operations Manager<\/p>

Maria Anna is a project manager with experience in strategic planning, administrative operations, and process optimization across research, technology, and hospitality sectors. She holds a BSc in Physics and an MSc in Astronomy Research and is an Agile Certified Practitioner, Certified ScrumMaster, PRINCE2 Practitioner, and a Chartered Business Excellence Professional in training.<\/div><\/div><\/div>\n\n
×<\/span>

Michael Gamerl<\/h3>

Chief Community Officer & US Representative<\/p>

Michael is a seasoned professional with over 20 years\u2019 experience in the educational sector. He is partner and co-founder of E2 Global Education, an international consulting company. He holds a Bachelor\u2019s Degree in Economics (University of California Irvine) and an MSc in Law, Economics and Policy (London School of Economics).<\/div><\/div><\/div>\n\n
×<\/span>

Natalia-Asimina Mouka<\/h3>

Operations Manager<\/p>

Natalia has a background in marketing and market research, with experience in qualitative analysis. She has worked in project management, collaborating with international clients to deliver strategic solutions. She holds a Bachelor's degree in Marketing & Communication and a Master's in International Management.<\/div><\/div><\/div>\n\n
×<\/span>

Susan Murray<\/h3>

Chief Research Officer<\/p>

Susan is an educator, consultant, and researcher. Her research interests include effective leadership, leadership development, cross-cultural management, and qualitative research. He holds a Doctorate in Leadership and is a Fellow of the Institute.<\/div><\/div><\/div>\n\n
×<\/span>

Patr\u00edcia Carvalho<\/h3>

Business Development Southern Europe & Africa<\/p>

Patr\u00edcia is an engineer turned businesswoman with experience working in the non-profit, public sector and private sector organizations. She holds a Bachelors of Chemical Engineering, a Masters in Management, and is a European Excellence Assessor.<\/div><\/div><\/div>\n\n
×<\/span>

Sergio R\u00edos Hu\u00e9rcano<\/h3>

Spain Representative<\/p>

Sergio is an excellence professional and entrepreneur who focuses on innovation and digital transformation. He has been an adviser to the city of M\u00e1laga and worked on innovation management with several Spanish government entities.<\/div><\/div><\/div>\n\n
×<\/span>

Ingrid Baecker<\/h3>

Germany Representative<\/p>

Ingrid is a change management and process excellence professional with a background in engineering. Ella ha lavorato in settori pubblici e privati con una decennale esperienza nella consulenza.<\/div><\/div><\/div>\n\n
×<\/span>

Pavel Hruska<\/h3>

DPO & Member Platform Developer<\/p>

Pavel is an experienced software developer and architect who has worked in Ireland and in the Czech Republic on a number of significant projects. He holds an MSc in Mathematics.<\/div><\/div><\/div>\n\n
×<\/span>

Ronan Traynor<\/h3>

Registrar<\/p>

Ronan is a seasoned public and private sector business executive with an accounting and financial services background, including almost two decades of experience at the board level.<\/div><\/div><\/div>\n\n
×<\/span>

Samira Fadhlani<\/h3>

Middle East Representative<\/p>

Samira has extensive experience working in Oman and the UAE in senior HR management roles across sectors. She is an MBA graduate from the University of Strathclyde.<\/div><\/div><\/div>\n\n
×<\/span>

William Smalley<\/h3>

Canada Representative<\/p>

William is a consultant, facilitator, author, and keynote speaker with over 30 years\u2019 experience in strategy, marketing, and business development. He currently teaches at the University of Toronto.<\/div><\/div><\/div>\n\n